Effective Date: 20th May 2023

Introduction PION Academy: Online Private Tutors (“PION Academy,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy (“Policy”) describes how we collect, use, protect, and share information about our users (“you”) through our online interfaces (e.g., website and mobile applications) owned and controlled by us.

Information Collection

• Personal Information: We collect personal information that you voluntarily provide to us, including your name, email address, contact details, and educational interests when you register for tutoring services, subscribe to our newsletters, or interact with our services.
• Payment Information: When you make payments for services provided by PION Academy, your payment card details are processed directly by our payment processors, and we do not store your payment card information.
• Technical and Usage Information: We automatically collect certain information when you use our services, such as IP addresses, browser type, operating system, referring URLs, and information about your usage of our services.

Use of Information

• To Provide Services: We use your information to provide personalized tutoring services, process transactions, and respond to your inquiries.
• Communication: We use your information to communicate with you about updates, services, and promotional offers that may be of interest to you.
• Improvement of Services: We analyze information about how you use our services to improve our platform and enhance the user experience.

Sharing of Information

• Tutors and Educational Partners: We share your information with our tutors and educational partners as necessary for the provision of tutoring services.
• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Legal and Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes, to protect the rights, property, or safety of PION Academy, our users, or others.

Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

• Access and Correction: You have the right to access the personal information we hold about you and to request that we correct or update any incorrect or incomplete information.
• Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
• Deletion: You can request the deletion of your personal information from our databases, subject to certain conditions.

Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy We may update this Policy from time to time. The updated version will be indicated by an updated “20th May 2023” and the updated version will be effective as soon as it is accessible.

Contact Us If you have any questions about this Policy, please contact us at : 212, raj niketan building, sundervilla, swami vivekananda rd, santacruz west, mumbai-400054.